Jagex CEO Addresses Players Concerns On Ongoing RuneScape Login And Account Issues

old school runescape nightmare ashihama bannerThe RuneScape dev team hosted a livestream yesterday to address player concerns about the ongoing login and account lock out issues affecting both RuneScape and Old School RuneScape since last week.

During the livestream, Jagex CEO Philip Mansell admitted that the issue was caused by a technical problem on their end. He proceeds to point out that this is the first time that the team ran into a problem that they couldn’t fix in just a few hours. He also assured the game’s community that the team is all hands on deck to fix the problem.

“Fortunately the vast majority of players aren't affected, but regardless of how many players have been impacted, we know it's imperative to get you back in game as swiftly and smoothly as possible,” he said. “Everyone at Jagex is taking this incredibly seriously.”

Unfortunately, the developers say that it could take a few more days to resolve the issue although they did promise to compensate players for the extended downtime. Compensation will be discussed as soon as they get everyone back in the game, which at this time is their number one priority.

The team also repeatedly thanked players for their understanding and their undying support over the past few days.

As for the issue itself, the devs say that it was caused a combination of factors that resulted in a “perfect storm” of events. That storm resulted in a major bug that prevented the servers’ live and backup systems from functioning as they should. According to the devs, fixing the problem will be a monumental task considering how widespread the issue is.

No accounts were lost because of the issue but the state in which players will get their accounts back is an entirely different matter. Some players who managed to log back in were missing levels or items, or even have had their progress rolled back. Support services will be available to address individual concerns once the issue has been fixed.

We’ll keep you updated as soon as more information comes to light. You can watch the full update stream below.

Login Lockout - Leads Update | RuneScape Stream (Mar 2021)